We ship using the United States Postal service. Currently, the USPS has stated on their website that they are experiencing transportation delays and under staffed sorting facilities due to Covid 19. The estimates given for first class and priority shipping by USPS at checkout are only ESTIMATES. We have listed this information above the shipping selection choices. USPS updates your tracking number as the package moves through processing facilities.

W Research does not have access to USPS system. We see the same information attached to your tracking number that you see. In transit, simply means that your package is still moving within the USPS network. USPS can extend your delivery date as situations arise at various sorting facilities. The date that is on your tracking number is an estimate given by USPS of when your package will arrive.

Please visit usps.com to learn more about the delays. If you need to contact your local post office without using the 800 number, visit  https://tools.usps.com/find-location.htm and input your zip code. You will find your the local phone number to your closest postal location.

IF you think your package is taking too long, please visit USPS.com, scroll to the very bottom of the page under “Helpful links” (small print) and select “Contact Us”, then select “Email US”,then select “Where is my Package?” input your tracking number and file a service request. This takes only a few minutes.